Management Briefs: Bullying & Harassment By: Frank Scott Lennon, Margaret ConsidineOUT OF STOCK
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Management Briefs: Bullying & Harassment(Values and Best Practice Responses)
- Author : Frank Scott-Lennon, Margaret Considine
- Publisher : Viva Books Private Limited
- ISBN-13 : 9788130930664
About Management Briefs: Bullying & Harassment(Values and Best Practice Responses)
Table of Contents: Chapter 1: Introduction ⢠Definitions ⢠Dignity and Respect ⢠Bullying and Harassment ⢠Sexual Harassment ⢠Rights of Natural Justice ⢠Empowering those feeling bullied or harassed ⢠Best Practice Responses Chapter 2: Typical Bullying Behaviour in Organisations⢠Bullies explore and exploit weakness ⢠Guises of Bullying ⢠Examples of bullying behaviour types of abuse ⢠Proactive Managerial Responsibilities ⢠Corporate governance ⢠Encouraging a âspeaking upâ climate Chapter 3: Harassment & Sexual Harassment⢠Possible grounds of Discrimination ⢠Harassment mediums and channels ⢠Examples of Harassment behaviours ⢠Example of Sexual Harassment behaviours Chapter 4: Victim Perspectives and Feelings⢠Understanding Victim perspectives ⢠Intention and Impact ⢠Understanding intensity of emotions ⢠Conflict resolution styles ⢠Questioning techniques for better understanding Chapter 5: Standing up for Oneself ⢠Providing a climate ⢠5 Assertive steps to âstanding upâ ⢠Assessing the situation ⢠Planning an approach to the bully ⢠Confronting the bully in a calm manner ⢠Agreeing values to shape subsequent behaviours ⢠Reviewing the on-going situation Chapter 6: Initial Responses: Best Practice for Managers⢠Listening with empathy ⢠Useful forms of words to use ⢠Keeping the process informal ⢠Coaching the victim to address the issues with the alleged perpetrator ⢠Exploring agreement on a way forward ⢠Mediation Chapter 7: Mediation Processes⢠Agreement on a mediator ⢠Terms of Reference ⢠Skills of a good mediator ⢠Sample Mediation process ⢠Building trust ⢠Searching for common ground ⢠Agreeing Values and acceptable on-going behaviours ⢠Review of ongoing relationships Chapter 8: Formal Investigations⢠Appointment of Investigator ⢠Structure of an Investigation ⢠Sample Investigation procedure ⢠Investigation tips for complainants ⢠Investigation tips for respondents ⢠Representation ⢠Role of Investigation Manager Chapter 9: Best Practice Procedures ⢠The 7 Ps ⢠Having the right Policies in place ⢠Clear Procedures for grievance and dignity at work ⢠Good Protocols in place to aid conflict resolution ⢠Sound Organisation Practices ⢠People should be at the core of processes ⢠Places chosen to provide for privacy ⢠Prevention tools for managers Chapter 10: Establishing a Culture of Dignity at Work⢠Role of Senior Management in making Dignity and Respect a priority ⢠Focus on values ⢠Sample set of Values/Behaviours ⢠Putting the enabling conditions in place ⢠Workshops ⢠Celebrating Diversity Chapter 11: Conclusion ⢠Empathy and care ⢠Informal mode ⢠Local level resolution where possible ⢠Best practice at all stages
Book Details
Binding | Paperback |
ISBN-13 | 9788130930664 |
Language | English |
No of Pages | 104 |
Publisher | Viva Books Private Limited |
Publisher Date | 2015 |
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